Refund policy
If something isn't right, we make it simple. While we're confident that you'll love your purchase, we understand that sometimes things don't work out. Our return process is designed to be as simple and hassle-free as possible.
THE BASICS
You have 30 days from the day your order arrives to request a return. To be accepted, the product must come back unworn, undamaged, and complete — original case, packaging, and proof of purchase included.
A few things that can't be returned, for hygiene and safety reasons: items worn, scratched, or damaged through use, and anything bought as final sale.
HOW TO RETURN
Email contact@avisionclub.com with your order number and a short reason. We'll send return instructions and the correct address within 48 hours. A few things that keep it smooth:
- Ship with tracking. It protects you until your return reaches us.
- Keep your proof of postage until your refund lands.
- Return shipping is covered by the customer, along with any applicable customs charges.
REFUNDS
Once your return arrives and passes a quick check, your refund goes back to your original payment method within 10 business days. EU refunds are processed at the full price paid, VAT included.
If a refund is taking longer than expected: check with your bank or card provider first, as processing times vary on their end. Still stuck? Email us and well chase it down.
EXCHANGES
We don't run direct exchanges yet. Want a different colorway? Return the original for a refund and place a new order — fastest way to get the pair you actually want.
DAMAGED OR WRONG ITEM
If anything arrives damaged or incorrect, that's on us.
Email contact@avisionclub.com within 7 days with your order number and a photo, and well sort a replacement or refund — return shipping included. No hassle.
STILL HERE TO HELP
Any question about a return, just reach out: contact@avisionclub.com.